This problem can occur with our first product generation NGS1. The solution is to send the cartridge to our service team. They will install an optimized seal kit for you and you will get a functional NGS1 back. In the picture above you can see the cartridge.
This service video will help you remove the cartridge:
https://www.youtube.com/watch?v=swOsMqJV8NU
With ours seatposts This topic does not occur in NGS2 and HO1. If you have any questions, write us an email to service@eightpins.at
This service video will help you remove the cartridge:
https://www.youtube.com/watch?v=swOsMqJV8NU
With ours seatposts This topic does not occur in NGS2 and HO1. If you have any questions, write us an email to service@eightpins.at
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