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SERVICE, INSTALLATION AND OPERATION: EIGHTPINS NGS 2 CARGO
On this page you will find everything you need to know about the maintenance, repair and operation of the Eightpins NGS 2 CARGO seatpost. Please ensure that you read the operating instructions before using Eightpins seat post for the first time. There you find important information about the correct use of the seat posts. The instructions, parts list and safety data sheet can be found under the following download links:
Download S.
Service process at Eightpins
Contact your bicycle dealer together with the purchase invoice. He/she makes an initial error analysis and, if necessary, contacts our service team in Austria.
You can also check our service videos online to see if your seatpost simply needs a service or some oil.
Please send an e-mail to:
Shipping address for maintenance/repairs:
Lupaan GmbH
Kristein 2
AT-4470 Enns
Service Phone: +436606983900
Service hours: Mon-Thu: 9.00 – 15.30 and Fri: 9.00 – 12.00
Please fill this form, print it and send it together with the seat post to Eightpins in Austria.
If you are close to our headoffice in Enns, Upper Austria, come and visit us, we support you with the installation! Our address: Lupaan Gmbh, Kristein 2, 4470 Enns.
If not, please send an E-mail to our service team with your name, country, zip code and city / village. We support you with finding a bike dealer close to you.
All Eightpins seatposts are covered by the statutory warranty of 24 months from the date of purchase, which must be evidenced by proof of purchase.
The warranty is limited to repair or replacement.
Normal wear and tear, routine maintenance and improper assembly or use of the seat post are excluded from the guarantee / warranty.
All moving parts of the mechanics and the gas pressure spring are wearing parts and not part of the warranty.
The warranty claim assumes that the product is used as intended.
Any changes to the seat post will void the warranty. The user bears the risk of personal injury or property damage, including damage to the seat post and any other damage resulting from the modification or improper use of the seat post.
The assertion of warranty rights assumes that all information on assembly, handling and maintenance of the operating instructions has been complied with. The product must not have been modified or used in combination with incompatible parts or non-original Eightpins replacement or wearing parts.
Here is the list:
- vise
- Soft jaws in a vice
- Allen key 2, 3, 4, 5 with extension and 6mm insert with long shank
- Long tube with an outer diameter of approx. 27 mm (special workpiece)
- Torque ratchet up to 18Nm
- Open-end wrench 24mm
- Loctite threadlocker: 243
- Valve wrench long
- Eightpins Fluid – order in the Eightpins webshop: https://www.eightpins.com/shop/eightpins-fluid-v4/
NGS 2 Cargo Service & Maintenance
The Eightpins seat post has the advantage that the seat post tube can be removed and installed very quickly and the sliding bushings can be cleaned or replaced quickly. If the sliding properties deteriorate, the seat post can be quickly relubricated via a grease nipple in the outer sleeve. Small jobs such as cleaning and greasing the sliding bushings as well as changing the cable can be carried out by following the instructions. The prerequisite is an existing technical understanding and the correct tools.
The following activities must be carried out regularly:
| Done before each bike ride | every 40 operating hours | every 80 operating hours | every 160 operating hours | every 320 operating hours | |
|---|---|---|---|---|---|
| remove dried dirt with water and mild soap | x | ||||
| oil refill | x | ||||
| clean bushing tube | x | ||||
| exchange bushing tube | x | ||||
| exchange wiper | x | ||||
| exchange felt ring | x | ||||
| sealing service of the gas spring | x | ||||
| sealing service of the cartridge | x |