SERVICE, INSTALLATION AND OPERATION: EIGHTPINS NGS2
On this page you find everything you need to know about maintenance, service and operation of Eightpins NGS 2 seat post. Please ensure that you read the operating instructions before using Eightpins seat post for the first time. There you find important information on the correct handling of the seat posts. The instructions, parts list and safety data sheet can be found under the following download links:
Download
Service process at Eightpins
Contact your bicycle dealer together with the purchase invoice. He/she makes an initial error analysis and, if necessary, contacts our service team in Austria.
You are also welcome to check our service videos online to see whether your seat post just needs maintenance or some oil.
For service, repairs and warranty inquiries, please send an email to:
Shipping address for repairs:
Lupaan GmbH
Kristein 2
AT-4470 Enns
Service phone: +43 660 698 3900
Mon-Thu: 9.00 a.m. – 3.30 p.m.
Fri: 9.00 a.m. – 12.00 p.m.
Please fill this form and send it together with the seat post to Eightpins in Austria.
If you are close to our headoffice in Enns, Upper Austria, come and visit us, we support you with the installation! Our address: Lupaan Gmbh, Kristein 2, 4470 Enns.
If not, please send an E-mail to our service team with your name, country, zip code and city / village. We support you with finding a bike dealer close to you.
Take a tubeless tape and tape it to both ends of the bushings. See foto left side: black tape corrects the movement – compared to the bushings that is without tape on the right side of the foto.
We grant the statutory warranty of 24 months from the date of purchase on all Eightpins seat posts, which must be proven by a copy of the invoice.
The warranty is limited to repair or replacement.
Normal wear and tear, routine maintenance and improper assembly or use of the seat post are excluded from the guarantee / warranty.
All moving parts of the mechanics and the gas pressure spring are wearing parts and not part of the warranty.
The warranty claim assumes that the product is used as intended.
Any changes to the seat post will void the warranty. The user bears the risk of personal injury or property damage, including damage to the seat post and any other damage resulting from the modification or improper use of the seat post.
The assertion of warranty rights assumes that all information on assembly, handling and maintenance of the operating instructions has been complied with. The product must not have been modified or used in combination with incompatible parts or non-original Eightpins replacement or wearing parts.
Here the tool list:
- vise
- protective jaws for vise
- Inbus 2, 3, 4, 5 with extension and 6mm long shank bit
- Long tube with approx 27mm outside diameter (special tool)
- Torque ratchet up to 18Nm
- Fork wrench 24mm
- Loctite screw lock: 243
- long valve key
- Eightpins Fluid – order in Eightpins Webshop: https://www.eightpins.com/shop/eightpins-fluid-v4/
NGS 2 operation - adjust the saddle height and replace the saddle tube
NGS 2 service & maintenance
The Eightpins seat post has the advantage that the seat post tube can be removed and installed very quickly and the sliding bushings can be cleaned or replaced quickly. If the sliding properties deteriorate, the seat post can be quickly relubricated via a grease nipple in the outer sleeve. Small jobs such as cleaning and greasing the sliding bushings as well as changing the cable can be carried out by following the instructions. The prerequisite is an existing technical understanding and the correct tools.
The following activities must be carried out regularly:
Vor jeder Fahrt | Alle 40 Betriebsstunden | Alle 80 Betriebsstunden | Alle 160 Betriebsstunden | Alle 320 Betriebsstunden | |
---|---|---|---|---|---|
Eingetrockneten Schmutz mit Wasser und milder Seife entfernen | x | ||||
Außenhülse mit Öl befüllen | x | ||||
Reinigen des Abstreifers | x | ||||
Tausch der Gleitbuchse | x | ||||
Tausch des Abstreifers | x | ||||
Tausch des Filzrings | x | ||||
Längsführungsnuten schmieren | x | ||||
Dichtungsservice Kartusche | x |
Refill oil of NGS 2
Buy oil now:
Dismantle NGS 2 seat post for service
Buy suitable spare parts for NGS 2
Service NGS 1 outer sleeve
Buy sealing kit:
Replace NGS 2 cylinder for height adjustment
Buy cylinder:
Overview - extension height and options for exchanging the seat post tubes
Postpin parts:
Install the stroke reduction spacer to reduce the saddle height
Buy spacers now:
Retrofit NGS 2 seat post
Buy here:
All NGS2 spare parts:
incl. VAT
excl. shipping costs
NGS2 Spare parts
NGS2 screw insert for slip clutch with hole for valve insert
incl. 20% VAT
excl. shipping costs