Service, installation & operation of the Eightpins NGS 1

SERVICE, INSTALLATION AND OPERATION: EIGHTPINS NGS 1

On this page you will find everything about the maintenance, repair and operation of the Eightpins NGS 1 seat post. Please ensure that you read the operating instructions before using Eightpins seat post for the first time. There you find important information about the correct use of the seat posts. The instructions, parts list and the safety data sheet can be found under the following download links.

Download S.

Service process at Eightpins

For service, repair or warranty inquiries, please send an email to:

Service@eightpins.at

Shipping address for repairs:

Lupaan GmbH

Kristein 2

4470 Enns

Austria

Service phone: +43 660 698 3900

+436606983900

Mon-Thu: 9.00 a.m. – 3.30 p.m.

Fri: 9.00 a.m. – 12.00 p.m.

Please fill this form, print it and send it together with the seat post to Eightpins in Austria.

Contact your bicycle dealer together with the purchase invoice. He/she makes an initial error analysis and, if necessary, contacts our service team in Austria.

You are also welcome to check our service videos online to see whether your seat post just needs maintenance or some oil.

We grant the statutory warranty of 24 months from the date of purchase on all Eightpins seat posts, which must be proven by copy of the purchase invoice. In addition, we give a 10-year guarantee against breakage of load-bearing parts such as the seat post tube and capsule housing.

The guarantee /warranty is limited to repair or replacement.

Normal wear and tear, routine maintenance and improper assembly or use of the seat post are excluded from the guarantee / warranty.

All moving parts of the mechanics and the gas pressure spring are wearing parts and not part of the guarantee / warranty.

The warranty claim assumes that the product is used as intended.

Any modification to the seat post will invalidate the warranty. The user bears the risk of personal injury or property damage, including damage to the seat post and any other damage resulting from the modification or improper use of the seat post.

The assertion of warranty rights assumes that all information on assembly, handling and maintenance of the operating instructions has been complied with. The product must not have been modified or used in combination with incompatible parts or non-original Eightpins replacement or wearing parts.

NGS 1 service & maintenance

The Eightpins seat post has the advantage that the seat post tube can be removed and installed very quickly and the sliding bushings can be cleaned or replaced quickly. If the sliding properties deteriorate, the seat post can be quickly relubricated via a grease nipple in the outer sleeve. Small jobs such as cleaning and greasing the sliding bushings as well as changing the cable can be carried out by following the instructions. The prerequisite is an existing technical understanding and the correct tools.
The following activities must be carried out on a regular basis:

 Done before each bike rideevery 40 operating hoursevery 80 operating hoursevery 160 operating hoursevery 320 operating hours
remove dried dirt with water and mild soapx
oil refillx
clean bushing tubex
exchange bushing tubex
exchange wiper x
exchange felt ringx
sealing service of the gas springx
sealing service of the cartridgex

Refill oil

Only applies to NGS1 seat posts with label tube upgrade.

Buy suitable spare parts for NGS 1

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS1 plastic lock screw

2,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS1 wiper

9,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

incl. VAT

excl. shipping costs

74,00 

Includes 20% VAT AT

incl. VAT

excl. shipping costs

39,80 

Includes 20% VAT AT

incl. VAT

excl. shipping costs

49,90 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

Service NGS 1 outer sleeve

Buy sealing kit:

incl. 20% VAT

excl. shipping costs

Install NGS1 seat post, adjust height and shorten

NGS1 seat post remove and service

Buy suitable spare parts for NGS 1

NGS 1 Spare parts

NGS1 plastic lock screw

2,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS1 brass guiding inserts

6,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS1 compensation clip

8,30 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

6,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

39,80 

Includes 20% VAT AT

incl. VAT

excl. shipping costs

2,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

5,27 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

All NGS1 spare parts:

2,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

6,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS 1and NGS 2 valve insert

2,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

8,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs

NGS 1 Spare parts

NGS 1and NGS 2 micro pin

1,00 

Includes 20% VAT AT

incl. 20% VAT

excl. shipping costs